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Flora & Fauna FAQs

  • Where do we start?
    Check out our Wedding Guide to get review our complete booking process. You can also find our pricing options and packages here. If you’d like to move forward with a quote for your wedding please fill out our Wedding Inquiry Form to give us you basic information: date, location, style, budget, etc. to get the ball rolling. We look forward to hearing from you!
  • When should we book your services?
    We tend to book our weddings 8-12 months in advance.
  • How much is your non-refundable retainer fee?
    Our non-refundable retainer fee is $200.
  • Do you have a formal contract?
    Yes, we will send you a formal contract to sign when the proposal is approved. You will be officially booked when you sign the contract and pay the deposit (⅓ of your total invoice).
  • Why do you require a retainer fee?
    We ask for a non-refundable retainer fee to to best serve our wedding couples. The creation of your personalized proposal and detailed vision board is the first step and foundation of your wedding floral design and execution. We put great care, time, and detail into our proposals, so we ask for this fee upfront.
  • How does the retainer fee work?
    This fee retains our services and will be deducted from your final floral invoice. Once payment is approved we will put a tentative hold on our calendar, create your detailed proposal, and curate your vision board. Please note that the retainer fee is non-refundable, we advise only serious inquiries to move forward with the proposal.
  • We’re in the initial stages of planning of wedding, how do you suggest we proceed?
    If you’re still in the beginning phases of planning, we get it, maybe it’s too early to commit while you’re still shopping around for vendors. If this resonates with you we hope that you can find enough information on our pricing and packages page as well as our FAQs to inform and you guide your decision.
  • We’re ready to get started, how do we pay the retainer fee?
    Woo hoo! If you are serious about moving forward with a proposal from us, we’d love to work on one for you. The retainer fee may be paid online or over the phone. Once your payment is processed we will tentatively hold your date, and get to work on your proposal and vision board.
  • When will we see our proposal and vision board?
    We will get to work on your proposal and vision board ASAP, our standard turnaround is 1-2 weeks. Please note that in the winter and early spring, a typical turnaround is up to one week and in peak wedding season (late spring to fall), it may take up to two weeks.
  • What if we don’t choose you as our wedding florist?
    The retainer fee is non-refundable. If after you receive your proposal and vision board you decide to go in a different direction, we keep the retainer fee to cover the time spent on your proposal and vision board. We hope you agree that this is fair. Make sure we’re a match before you commit: Check out our Wedding Galleries, Wedding Guide and FAQs
  • What forms of payment do you accept?
    There are a variety of ways to pay your invoice: 1. Online via the invoice I send to you (please note a 2.9% credit card fee will added) 2. Paypal 3. Zello 4. Venmo 5. And of course, cash and checks are welcome
  • What is your cancellation policy?
    If you have to cancel your deposit is non-refundable. We’re happy to work with you to reschedule your wedding if needed.
  • Do you have insurance coverage including liability?
    Yes, we are fully covered with liability insurance.
  • How much of our wedding budget should we allow for flowers?
    As much as you want! But in all seriousness, standard practice is 10% of your total wedding budget. Remember, the bigger the wedding, the larger the quantity of centerpieces and decor items.
  • What if we don’t need all the floral items in our selected wedding package?
    In the event that you don’t need an item in your selected package, you may use the credit towards any item on our a la carte menu. Similarly, any floral items may be added as needed at a la carte prices.
  • What factors will change the cost of our selected package?
    Each package is priced at the base cost. The actual cost will vary based on style, size, and flower type. Note that out of season or specialty flowers will cost more.
  • Do you have a minimum?
    Our a la carte minimum is $450. Our full-service wedding packages start at $3200.
  • Why have a minimum on a la carte pricing?
    In order to make even one bouquet, we need alllllllot of flowers. With the cost of flowers at an all time high, this covers us on materials, supplies, transportation of goods, flower prep, and , of course, designing and creating your floral items (phew!).
  • Why is DIY listed under some items on the a la carte menu?
    We prep ’em, you place ’em. Because the a la carte menu is strictly for pick up we will not set up any of these items. In fact, we might be working on another wedding simultaneously. Therefore, these items will need to be placed by someone you trust (family, friends, your coordinator, etc.).
  • Can our a la carte items delivered?
    No, we will not be able to deliver your a la carte items—they’ll be waiting for you at our shop!
  • What is your set up fee?
    All full-service wedding packages will incur a 25% set-up fee on top of your floral total. This fee includes installation, orchestration of event and personal florals, take down of your event, and labor. There is no set up fee for our Elopement Package or a la carte items—those are pick up only.
  • What is your delivery fee?
    The delivery fee will be $0.50 per mile, The base cost includes time spent packing and packing materials. Note—there will be no additional delivery fee for our neighbors at the Oceano Hotel.
  • What design styles do you provide?
    We love using a fall color pallet, dried flowers, and interesting textures for a boho moment (swoon). However, we are confident that we can deliver on any aesthetic—from classic to contemporary we’ve got you covered.
  • What if the flowers we want aren't in season?
    We can discuss the flower options available for your wedding date. We’re happy to give options for good substitutes if the flowers you want are not in season.
  • Do you provide drapage or other decorations?
    We do! We have an inventory of decor to select from such as drapes, lanterns, candles, and specialty vases. We're happy to source other rentals for you as needed.
  • Can we reuse our ceremony pieces for our reception?
    Yes, depending on the design of your ceremony. Common items to be moved and reused are aisle arrangements or using a portion of your arbor for your sweetheart table—this also looks lovely on the floor in front of your head/sweetheart table. An additional fee may required to move these pieces based on mechanics and timeline.
  • Do you use dried or synthetic flowers?
    We love incorporating texture into our designs—dried flowers are great for this and lend greatly to certain aesthetics. Synthetic flowers have come a long way. To the untrained eye they can look identical—and even feel real too! Upon request, we can use synthetic flowers or might suggest we use them in your wedding design if the flower you want if our of season for your big day.
  • What if some of my wedding is DIY?
    When you book with Flora & Fauna, you are booking our design skills, time, and expertise. We reserve exclusivity of the floral design at our weddings, meaning we will not work with a secondary florist or DIY designs to supplement our work. If you are a DIY bride, that’s great! (we get it, we create for a living). We suggest that you use our a la carte option for items that you and your squad don’t feel like making such as bridal bouquets and boutonnières. Remember this option is pick up only!
  • Can we reuse our ceremony pieces for our reception?
    Yes, depending on the design of your ceremony. Common items to be moved and reused are aisle arrangements or using a portion of your arbor for your sweetheart table—this also looks lovely on the floor in front of your head/sweetheart table. An additional fee may required to move these pieces based on mechanics and timeline.
  • Do you make sample bouquets and centerpieces?
    Yes, we are happy to accommodate samples at full cost. Unpopular opinion: Although the concept of requesting a sample of your wedding flowers before the wedding makes sense. We think samples can be a waste of time and money. Here’s what you’ll want to consider: You’re paying full price, we have to buy a whole bunch of each flower in your design to make a proper sample. The flowers you will have on your wedding day, although very close, will not be the exact ones that you’ll see in your sample. Crops vary by week due to climate, seasonality, and a bunch of other factors. Our advice? You are best off trusting the images you’ll see in your vision board—it’s a great tool and free digital sample! Please also reference our breadth of work from our beautiful galleries—working with professional photographers is a perk of the industry. Not seeing your wedding aesthetic? Ask us if we’ve worked on something similar to show you. We do soooo many weddings, they can’t all be uploaded to our portfolio.
  • When do you need the final number of tables for centerpieces?
    We will be placing the order for your wedding flowers and materials two weeks prior to your wedding date. We will need the final numbers of all floral items (centerpieces, bouquets, corsages, etc.) at that time so we can place the order for your wedding florals.
  • What is a toss bouquet?
    Imagine chucking the beautiful and delicate bouquet (a piece of art, really) that you just paid good money for. A common practice is adding a “toss bouquet” (much smaller, cheaper, and aerodynamic) to your order to throw to the girls at your reception.
  • I’m interested in preserving my wedding flowers, do you offer that service?
    We don’t preserve flowers, but we love the idea!
  • When do we need to confirm our final quantities of floral items?
    This is typically based off your final RSVP count. We will need final quantities of all floral items (centerpieces, bouquets, corsages, etc.) at least two weeks prior to your wedding. We will reach out to you, or your coordinator, for the final numbers in the month leading up to your wedding.
  • What if we want to make changes to our design?
    Change happens, here’s how we handle it: Any changes to your floral invoice must be made three weeks before your wedding day. As flowers, materials, and rentals need to be sourced in a timely matter, we cannot accept changes after this deadline. Minor changes like quantities of boutonnières and centerpieces are easy to accomodate and are typically based on your final RSVP headcount—we get it. Decide that you want to ass a “toss” bouquet or cake decor? No problem. Major changes to style, color, mechanics, and rentals require extra time and will be charged accordingly at an hourly rate. Please stay in touch with changes as soon as possible if you decide you want to switch things up, we will work with you to make sure you are happy with your selections.
  • How is site delivery and set up organized?
    We ask that you (or your coordinator) be in contact about your setup timeline 2-4 weeks before your wedding so we can be sure to execute efficiently and know precisely where to deliver and set up each floral item.
  • How much time do you need to setup?
    Set up times will vary depending on the complexity of your floral mechanics. On average, it takes about an hour to set up an arbor on site, and more time to place other arrangements such as centerpieces, wall decor, cocktail tables, cake flowers, etc. The earlier we can access the venue, the better!
  • How is delivery and set up organized?
    We ask that you (or your wedding coordinator) provide a timeline 2-4 weeks before your wedding date so we can execute efficiently and know precisely where to deliver and set up each floral item on the day of. We love a good plan.
  • What does your set up look like?
    We deliver personal flowers (bouquets, boutonnières, corsages, and flower girl florals) as soon as we get onsite. Note—it’s good practice to check with your photographer on what florals they might need for detail shots. Next we load in and place all ceremony and reception arrangements/decor. On average we spend 1-2 hours setting up a wedding arbor and aisle decor depending on size and complexity. Before we leave the venue, we’ll walk through the space and make sure all florals are just right for your unique ceremony and reception.
  • How long have you been in business?
    Our Lead Florist and owner, Michele Lowings, has been flowering wedding couples for over 25 years! Fun fact: her first time as a wedding florist was at her best friend’s wedding in 1998. She’s designed for just about every wedding theme & trend you can think of!
  • Who are the ladies of Flora & Fauna?
    Michele: Owner & Visionary, lead florist and the reason we’re here Cathleen: Floral Designer, queen of mechanics and spreadsheets Becky: Floral Designer, logistics and and communication go-to Brenna: Artist/Designer, organizes our chaos and makes us look great
  • What design styles do you provide?
    We love using a fall color pallet, dried flowers, and interesting textures for a boho moment (swoon). However, we are confident that we can deliver on any aesthetic—from classic to contemporary we’ve got you covered.
  • Where are you located?
    Our Flower, Plant, and Gift Shop is located: The Shoppes At Harbor Village 270 Capistrano Road Suite #34 Half Moon Bay, CA Oceano Couples—we’re just down the way! Mavericks Event Center Couples—we’re in the neighborhood.
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